Delivery Information — Free Shipping and Reliable Delivery in London
Clear, transparent delivery terms for mobile phones, accessories and electronic devices.
Delivery Overview
We offer straightforward and reliable delivery for mobile phones, accessories and gadgets across London and the United Kingdom. Our delivery terms are designed to be clear and predictable, with defined timeframes, order tracking and customer support available at every stage.
Free Shipping on Orders Over £19
Orders with a total value of £19 or more qualify for free standard shipping. The shipping cost is calculated automatically at checkout, with no additional or hidden fees.
London Delivery
Customers within London are eligible for free next-working-day delivery on qualifying orders. This option is suitable for urgent replacements, planned purchases and business deliveries.
- Next working day delivery for eligible orders
- Available for residential and business addresses across London
- Daytime delivery with tracking and courier notifications
UK Delivery (Outside London)
We deliver to all regions of the United Kingdom, including England, Scotland, Wales and Northern Ireland. Delivery typically takes between 1 and 3 working days, depending on the destination.
- Estimated delivery time: 1–3 working days
- Tracked and insured delivery on all parcels
Order Processing and Dispatch
Orders placed before 14:00 (2 PM) on working days are usually dispatched the same day. Orders placed after this time, as well as weekend or holiday orders, are processed on the next working day.
- Before 14:00 — same-day dispatch
- After 14:00 — dispatch on the next working day
Tracking and Delivery Updates
Once your order is collected by the courier, you will receive a tracking number and a link to monitor your delivery status.
- Real-time tracking information
- Estimated delivery date and time window
- Courier notifications and status updates
Delivery preferences such as re-delivery, safe place, neighbour delivery or parcel shop collection can usually be managed directly through the courier’s tracking page.
Secure Packaging for Electronic Devices
All mobile phones and electronic products are packaged using materials suitable for sensitive devices. Each order is checked before dispatch.
- Protective padding to reduce impact during transport
- Sealed packaging to protect from dust and moisture
- Visual inspection before shipment
Peak Periods and Public Holidays
During high-demand periods such as public holidays or major sales events, delivery services may experience increased volumes. In such cases, minor delays are possible. We recommend placing time-sensitive orders in advance whenever possible.
Missed Deliveries and Collection Options
If a delivery attempt is unsuccessful, most couriers provide alternative options, including:
- Re-delivery on another working day
- Delivery to a neighbour or designated safe place
- Collection from a local depot or parcel shop
These options can usually be arranged via the tracking link or with assistance from our support team.
Returns, Exchanges and Warranty Shipments
We provide clear procedures for returns, exchanges and warranty-related shipments. Depending on the product and reason for return, free or low-cost return options may be available. Full details are provided in our Returns & Warranty section.
Customer Support
If you have questions about delivery status, address changes or courier issues, our support team is available to assist. Contact us via email or live chat and we will respond as quickly as possible.
Delivery FAQ
Common questions about delivery times, tracking and order handling.
How long does delivery take in London?
Most London orders qualify for next working day delivery. Orders placed before 14:00 are typically dispatched the same day.
How long does delivery take outside London?
Delivery across the rest of the UK usually takes between 1 and 3 working days, depending on location and courier schedules.
Do I need to be present to receive my order?
Not necessarily. Couriers often offer alternative delivery options such as re-delivery, neighbour delivery or parcel shop collection.
Which delivery companies do you use?
We work with established courier services operating across the UK. The courier is selected based on parcel size, destination and dispatch timing.
Can I change my delivery address?
Address changes may be possible before the parcel is collected. Once in transit, changes depend on the courier’s policies.
What if my parcel is delayed or arrives damaged?
In rare cases of delay or damage, contact our support team. All shipments are insured, and issues are handled promptly.
Do you deliver internationally?
At present, delivery is available only within London and the United Kingdom.