Delivery Information — Free Shipping and Next-Day Service in London
Fast, reliable delivery for mobile phones, accessories and gadgets across London and the UK.
Quick Overview
We provide fast, dependable delivery for mobile phones, accessories and other gadgets. Our delivery options are tailored to London customers and shoppers across the United Kingdom, with clear timings, free shipping thresholds and full tracking on every order.
Free Shipping on Orders Over £19
Enjoy free shipping when your order total is £19 or more. No hidden fees — add items to your basket, reach the threshold, and shipping costs are automatically removed at checkout.
London: Free Next-Day Delivery
If you live in London, you qualify for our free next-day delivery on eligible orders. Perfect for urgent replacements, gifts, and last-minute upgrades.
- Place your order today and receive it the next working day (availability and cut-offs apply).
- Delivery covers residential and business addresses across London zones.
- Couriers deliver during daytime hours with notifications and tracking.
UK: Free Delivery Within 1–3 Days
For customers outside London, we offer reliable delivery across the UK within 1–3 working days, including England, Scotland, Wales and Northern Ireland, with tracking and insurance on all shipments.
- Delivery timeframe: 1–3 working days (depending on destination).
- All parcels are fully trackable and insured while in transit.
Same-Day Dispatch for Orders Before 14:00
To keep deliveries fast, we dispatch orders placed before 14:00 (2 PM) on the same working day. Orders placed after 14:00 are prepared and shipped the following working day.
- Orders placed before 14:00 → dispatched the same day.
- Orders placed after 14:00 → dispatched the next working day.
Tracking & Delivery Updates
As soon as your parcel is collected by the courier, you will receive:
- A tracking number
- A link to track your shipment in real time
- Regular updates on status and estimated delivery time
You can manage delivery options (re-delivery, safe place, neighbour drop-off, or collection point) directly through the courier's tracking tools.
Safe Packaging for Electronics
All devices are packed with electronics-safe materials to ensure they arrive in perfect condition. Packaging measures include:
- Shock-absorbing inserts and protective wraps
- Sealed boxes to protect from dust and moisture
- A final quality check before dispatch
Holidays and Peak Seasons
During busy periods (e.g., Black Friday, Cyber Monday, and Christmas) couriers may experience higher volumes, which can cause minor delays. We recommend placing urgent orders early, and we will always communicate expected timeframes clearly.
Missed Delivery & Collection Options
If you are not available when a delivery is attempted, couriers usually offer:
- Re-delivery on another day
- Delivery to a neighbour or a safe place you specify
- Collection from a local depot or parcel shop
Manage these options quickly via the tracking link or contact our support team for help.
Returns, Exchanges and Warranty Deliveries
If you need to return or exchange an item, or send a product for warranty service, we provide clear instructions and free or low-cost return options depending on the reason and product type. Please check our Returns & Warranty section for full details.
Customer Support
Our support team is ready to help with any delivery questions — tracking, delays, address changes or special requests. Contact us via email or live chat and we will respond promptly to resolve your issue.
Delivery FAQ — Frequently Asked Questions
Answers to common questions about delivery, couriers, tracking and special situations.
How long does delivery take in London?
London customers benefit from free next-day delivery. Orders placed before 14:00 are shipped the same working day. During peak periods, minor delays are possible.
How long does delivery take for the rest of the UK?
Delivery outside London typically arrives within 1–3 working days. Timing depends on distance and courier load. All parcels include tracking and insurance.
Do I need to be at home to receive my parcel?
No. If you're not available, most couriers offer re-delivery, neighbour drop-off, safe-place delivery, or collection from a depot. These can be managed via tracking.
Which couriers do you use?
We work with reputable couriers across London and the UK. Selection depends on parcel size, destination, and dispatch time. All couriers provide real-time tracking.
Can I change my delivery address after placing an order?
Address changes are possible before your parcel is collected. After collection, changes depend on the courier’s policy. Contact support promptly if updates are needed.
Do you ship on weekends?
Orders placed on weekends or holidays are processed on the next working day. Weekend delivery may be available in some areas, but is not guaranteed.
How do you package mobile phones and gadgets?
All products are packed with protective materials: shock-absorbing inserts, moisture-resistant wraps, and strong outer cartons. Each item is checked before dispatch.
Will I get a tracking number?
Yes. Tracking is provided once the courier collects your parcel. You can view progress, estimated delivery times, and modify delivery options via the tracking page.
What happens if my parcel is delayed?
Minor delays may occur during peak seasons or severe weather. Contact support if unusual delays occur; we will investigate and provide updates.
Do you offer express or same-day delivery in London?
Currently, we offer free next-day delivery in London. Same-day delivery is not standard but may be possible for early orders depending on courier availability.
Can I request delivery to a workplace or business address?
Yes. Deliveries to offices and commercial locations are supported. Mention any access restrictions in the delivery notes.
What if my parcel arrives damaged?
If your parcel is visibly damaged, take photos before opening and contact support. All shipments are insured and issues are resolved promptly.
Do you ship internationally?
Currently, we deliver only within London and the United Kingdom. International delivery may be added in the future.
How does delivery work for returns or warranty claims?
We provide simple procedures for returns and warranty cases, including prepaid labels or drop-off instructions. Check our Returns & Warranty page for details.
Who can I contact about delivery issues?
Our support team can help with tracking issues, delays, address changes, or courier communication. Contact via email or live chat for prompt assistance.