Delivery Information — Free Shipping and Next-Day Service in London

We provide fast, dependable delivery for mobile phones, accessories and other gadgets. Our delivery options are tailored to London customers and to shoppers across the United Kingdom, with clear timings, free shipping thresholds and full tracking on every order.

Enjoy free shipping when your order total is £19 or more. No hidden fees — add items to your basket, reach the threshold and shipping costs are automatically removed at checkout.

If you live in London, you qualify for our free next-day delivery on eligible orders. This service is perfect for urgent replacements, gifts and last-minute upgrades.

• Place your order today and receive it the next working day (availability and cut-offs apply).
• Delivery covers residential and business addresses across London zones.
• Couriers deliver during daytime hours with notifications and tracking.

For customers outside London we offer reliable delivery across the UK within 1–3 working days. This covers England, Scotland, Wales and Northern Ireland and includes tracking and insurance on all shipments.

1. Delivery timeframe: 1–3 working days (depending on destination).
2. All parcels are fully trackable and insured while in transit.

To keep deliveries fast we dispatch orders placed before 14:00 (2 PM) on the same working day. Orders placed after 14:00 are prepared and shipped the following working day.

In short:

• Orders placed before 14:00 → dispatched the same day.
• Orders placed after 14:00 → dispatched the next working day.

As soon as your parcel is collected by the courier you will receive:

• a tracking number;
• a link to track your shipment in real time;
• regular updates on status and estimated delivery time.

You can manage delivery options (re-delivery, safe place, neighbour drop-off or collection point) directly through the courier's tracking tools.

All devices are packed with electronics-safe materials to ensure they arrive in perfect condition. Packaging measures include:

• shock-absorbing inserts and protective wraps;
• sealed boxes to protect from dust and moisture;
• a final quality check before dispatch.

During busy periods (for example Black Friday, Cyber Monday and the Christmas season) couriers may experience higher volumes which can cause minor delays. We recommend placing urgent orders early and we will always communicate expected timeframes clearly.

If you are not available when a delivery is attempted, couriers usually offer:

• re-delivery on another day;
• delivery to a neighbour or a safe place you specify;
• collection from a local depot or parcel shop.

Manage these options quickly via the tracking link or contact our support team for help.

If you need to return or exchange an item, or to send a product for warranty service, we provide clear instructions and free or low-cost return options depending on the reason and product type. Please check our Returns & Warranty section for full details.

Our support team is ready to help with any delivery questions — tracking, delays, address changes or special requests. Contact us via email or live chat and we will respond promptly to resolve your issue.

Delivery FAQ — Frequently Asked Questions

This section provides detailed answers to the most common delivery questions from our customers. It continues the information above and offers additional clarity on timings, couriers, packaging, tracking and special situations.

London customers benefit from free next-day delivery. Orders placed before 14:00 are shipped the same working day, which makes next-day arrival highly reliable. During peak periods the courier may deliver later in the day, but delays are rare.

Delivery to destinations outside London typically arrives within 1–3 working days. The exact timing depends on the distance and courier load. All parcels include end-to-end tracking and insurance until they reach your address.

Not necessarily. If you're not available during the delivery attempt, most couriers allow you to choose between re-delivery, neighbour drop-off, a safe-place option or collection from a nearby depot or parcel shop. These options can be managed through your tracking link.

We work only with reputable courier partners operating across London and the UK. Specific courier selection depends on parcel size, destination and dispatch time. All couriers support real-time tracking and delivery updates.

Address changes are possible before your parcel is collected by the courier. Once tracking is issued, changes depend on the courier’s policy. If you need to update your delivery information, contact our support team as soon as possible.

Orders placed on weekends or holidays are processed on the next working day. Couriers may deliver on Saturdays depending on the area, but weekend dispatch is not guaranteed. For urgent orders placed before holidays, earlier checkout is recommended.

All products are packed using protective materials designed for electronics. This includes shock-absorbing inserts, sealed moisture-resistant wraps and strong outer cartons. Every item is checked before dispatch to ensure it arrives safely.

Yes. Tracking details are provided as soon as the courier collects your shipment. You can follow the parcel’s progress, view estimated delivery times and modify delivery options directly from the tracking page.

Minor delays may occur during peak seasons or severe weather. If tracking shows no movement for an unusual amount of time, contact our support team and we will investigate directly with the courier and provide updates.

At the moment we offer free next-day delivery for London. Same-day delivery is not part of our standard service, but certain orders placed early may be delivered sooner depending on courier availability.

Yes, deliveries to workplaces, offices and commercial locations are fully supported. If your workplace has restricted access or reception rules, please mention that in the delivery notes.

If you receive a parcel with visible external damage, we recommend taking photos before opening it. Contact our support team immediately — all shipments are insured and we will resolve the issue quickly.

Currently we deliver only within London and the United Kingdom. International delivery may be added in the future; updates will be posted on our website.

For returns and warranty cases we offer simple and clear procedures. Depending on the item, you may receive a prepaid label or instructions for drop-off. Please check our Returns & Warranty page for detailed guidance and conditions.

Our customer support team is available to help with any delivery-related questions — tracking issues, delays, address changes or courier communication. Reach us via email or live chat and we’ll respond promptly.