Returns & Warranty — Hassle-Free and Free for Customers
Simple, transparent and fully customer-oriented returns and warranty service across London and the UK.
We want every purchase to be risk-free. That’s why our Returns & Warranty service is designed to be straightforward, fully covered, and free of charge for customers, following the best practices of top UK online retailers.
Easy Returns
Changing your mind or received the wrong item? Returns are quick and simple:
All returns are free — no hidden fees or shipping costs.
Request a return online through your account or contact our support team.
We provide a prepaid shipping label for your convenience.
Simply pack the item securely and drop it at the nearest courier point or arrange collection.
Once the returned item is received and inspected, we process a full refund immediately.
Exchanges
Need a different model, colour or specification? Exchanges are seamless:
Contact our support team to arrange an exchange.
We cover all shipping costs for exchanges.
Your replacement will be shipped as soon as we receive the returned item, often on the same day.
Warranty Service
All devices purchased from our store come with a comprehensive warranty:
Free warranty repairs or replacements for any manufacturing defects.
Simple online submission of warranty requests or via our support team.
We provide a prepaid return label or arrange courier collection for warranty items.
Fast turnaround: most repairs or replacements are processed within 7–10 working days.
All warranty cases are fully tracked, and updates are provided at every step.
Dedicated Customer Support
Our London support team is ready to assist you with returns, exchanges and warranty issues:
Friendly guidance on packing and returning items.
Assistance with prepaid labels and courier coordination.
Real-time updates and clear communication throughout the process.
We aim to make returns and warranty claims as convenient and stress-free as possible, ensuring you are fully satisfied with every purchase.
Returns & Warranty — Frequently Asked Questions
Everything you need to know about returning, exchanging, or claiming warranty on your items.
1. Do I have to pay for returns?
No. All returns are completely free. We provide a prepaid shipping label, and there are no hidden fees or charges.
2. How do I initiate a return?
You can start a return online via your account or by contacting our support team. We’ll guide you and provide the prepaid label for shipping.
3. How long do returns take?
Once we receive and inspect the returned item, refunds are processed immediately. Typically, the full amount appears in your account within 3–5 working days.
4. Can I exchange my item?
Yes. Contact our support team to arrange an exchange. We cover all shipping costs, and your replacement is dispatched as soon as we receive the returned item.
5. What if my device is faulty or defective?
All devices come with a full warranty. For defects or faults, submit a warranty request online or contact support. We cover shipping and repair or replacement costs.
6. How long does warranty service take?
Most warranty repairs or replacements are completed within 7–10 working days. We provide updates throughout the process, so you always know the status.
7. Can I return an item if I change my mind?
Yes, returns for change of mind are accepted within our standard return window. All shipping and handling are free for customers.
8. Do I need to pack the item in a special way?
Items should be returned in their original packaging if possible. Use the prepaid label packaging instructions, including any protective materials, to ensure safe transit.
9. Who can I contact for help with returns or warranty claims?
Our London support team is ready to assist via email or live chat. We provide guidance, labels, and updates to make the process smooth and stress-free.