Returns & Warranty — Clear and Customer-Focused Service
Transparent returns and warranty support for customers in London and across the UK.
Our returns and warranty process is designed to be clear, predictable and easy to follow. We aim to handle returns, exchanges and warranty cases in line with standard UK online retail practices, with clear steps and support available throughout.
Returns
If you need to return an item, the process is straightforward:
- Returns are accepted in accordance with our published returns policy.
- A return request can be submitted online or arranged with our support team.
- Where applicable, a prepaid return label or collection option is provided.
- Returned items should be packed securely to prevent damage in transit.
- Refunds are processed after the item has been received and inspected.
Exchanges
Exchanges are available for eligible items, subject to stock availability and policy conditions:
- Exchange requests are handled through our support team.
- Shipping arrangements for exchanges are explained in advance.
- Replacement items are dispatched after the original item has been returned and checked.
Warranty Service
Devices purchased from our store include warranty coverage for manufacturing faults, in line with the product warranty terms.
- Warranty requests can be submitted online or through customer support.
- Return shipping or collection is arranged where applicable.
- Repair or replacement decisions are made after inspection.
- Most warranty cases are resolved within an estimated timeframe, depending on the issue and product type.
- Status updates are provided during the process.
Customer Support
Our support team can assist with returns, exchanges and warranty enquiries, including:
- Guidance on submitting requests and preparing items for return.
- Information about shipping labels or collection options.
- Updates on return or warranty case progress.
Our goal is to provide clear communication and practical assistance at each stage.