Privacy Policy & Terms — Protecting Your Data and Your Rights
Clear, transparent, and customer-focused privacy and terms for our online store.
Privacy Overview
We value your privacy and are committed to protecting your personal data. This section explains how we collect, use, and safeguard information when you shop with us in London and across the UK.
Information We Collect
We may collect the following types of information:
- Personal information you provide during registration, checkout, or support inquiries (name, address, email, phone number).
- Payment details processed securely via trusted payment providers.
- Information about your device, browser, and browsing activity on our website for security and service improvement.
- Shipping and delivery details for accurate order fulfilment.
How We Use Your Information
We use your information solely to:
- Process and deliver orders accurately and efficiently.
- Provide customer support and respond to inquiries.
- Offer personalised promotions and updates (with your consent).
- Comply with legal and regulatory obligations.
- Improve our website, services, and shopping experience.
Data Security
Your data is protected with robust security measures, including:
- Secure, encrypted connections (SSL) for all transactions.
- Strict access controls and internal safeguards.
- Regular monitoring and updates to prevent unauthorised access.
Your Rights
As a customer, you have the right to:
- Access, update, or delete your personal information.
- Withdraw consent for marketing communications at any time.
- Request information about how your data is used.
- Complain to a data protection authority if you believe your rights have been violated.
Terms and Conditions Overview
Our terms are designed to be fair, clear, and customer-friendly. Key points include:
- Orders are subject to stock availability and confirmation of payment.
- Prices and promotions are clearly displayed and guaranteed at checkout.
- All products are backed by our Returns & Warranty policy.
- Customers are responsible for providing accurate delivery information.
- FlexiPay Zero and other payment options are subject to store approval and eligibility checks.
Changes to Privacy Policy & Terms
We may update our privacy policy and terms occasionally to reflect legal requirements or service improvements. Any changes will be posted on this page, and significant updates may be communicated by email.
Contact Us About Privacy & Terms
If you have questions or concerns about how your data is handled, or about our terms, please contact our customer support team via email or live chat. We aim to respond promptly and resolve any queries.