FlexiPay Zero — Store-Provided Instalment Option for Phones in London
A clear and retailer-managed instalment option for eligible customers.
FlexiPay Zero is an instalment payment option offered directly by our store for selected SIM-free and unlocked mobile phones. The programme is managed internally, allowing us to provide transparent terms, consistent customer support and a clearly defined repayment structure without relying on third-party lenders.
What FlexiPay Zero Offers
FlexiPay Zero allows eligible customers to spread the cost of a device over a fixed instalment period with no interest applied during that period. The total price of the product is divided into equal monthly payments, as outlined at checkout.
No payments are taken before the product is delivered. Instalments begin only after delivery has been completed, giving customers the opportunity to receive and inspect the device before repayments start.
Instalment Periods and Payment Structure
Available instalment periods vary by product and are displayed clearly on each eligible product page and during checkout. Customers can review the total payable amount, monthly instalment value and duration before confirming their order.
If a balance remains after the initial instalment period, it may continue under a separate post-term arrangement. Any applicable post-term rate and repayment options are disclosed in advance and confirmed in the customer agreement. Customers may choose to settle any remaining balance at any time.
Eligibility and Application
FlexiPay Zero is subject to eligibility and verification checks. When selected at checkout, a brief assessment is carried out to determine availability for the customer.
As the provider of the instalment arrangement, our store handles approvals, agreements and ongoing account support directly. Customers are encouraged to review all payment details carefully before completing their order.
Why the Programme Is Store-Managed
Providing instalment options directly allows us to maintain oversight of the process and communicate clearly with customers.
- No interest applied during the agreed instalment period.
- No payments taken before delivery.
- Option to repay early without additional charges.
- Direct support for payment queries, returns and warranty-related matters.
- Clear information on any post-term repayment arrangements.
Information Display on Product Pages
For eligible devices, product pages show an example instalment breakdown, including the instalment duration, monthly amount and total payable during the interest-free period.
A link to the full FlexiPay Zero information page is provided so customers can review the structure and terms in detail before making a decision.
Customer Rights and Returns
Customers may repay their outstanding balance early at any time. If a device is returned in line with our returns policy, the instalment arrangement will be adjusted or cancelled accordingly, and any applicable amounts will be refunded after processing.